Terms & Conditions

1.1. INITIAL TERM. The initial term of this Agreement (“Initial Term”) begins on the date that Customer enters into the Agreement and continues in force and effect for the duration of the service period of five years from the date of Service activation or installation.

1.2. RENEWAL. Except as set forth in Section 5.3, at the end of the Initial Term, the Agreement is automatically renewed for an additional one year period (a “Renewal Term”), and shall be renewed at the end of each Renewal Term for an additional one-year Renewal Term, unless Customer provides CLOUDEXT, at least thirty (30) days prior to the end of the Initial Term or applicable Renewal Term, notification of intention to cancel theservice.

1.3.MONTH-TO-MONTH RENEWAL. Instead of renewal under Section 5.2 or cancelation, a Customer shall have the option, upon expiration of the Initial Term or any Renewal Term, to renew the Agreement on a month-to-month basis at the then-current rates offered for the Services. Customer will be converted to a month-to-month basis if Customer provides to CLOUDEXT, at least thirty (30) days prior to the end of the Initial Term or applicable Renewal Term, notification of intention to convert to month-to-month service. Cost for service will not be guaranteed and may increase.


2.1. TERMINATION FOR CONVENIENCE. Either party may terminate the Agreement upon thirty (30) days’ notice of termination. In accordance with section 10.7, disconnection fees may apply. If Customer transfers or ports their phone number to a service provider other than CLOUDEXT, Customer must contact CLOUDEXT to cancel the Services provided to Customer by CLOUDEXT. CLOUDEXT will continue to bill customer for services provided without a written cancellation notice.

2.2. IMMEDIATE TERMINATION. CLOUDEXT shall be entitled, at its sole discretion, to suspend, terminate or change the Services without advanced notice based on Customer’s misuse of the Services, including, without limitation, Customer’s breach of the Agreement, Customer’s failure to pay any sum due hereunder, and/or suspected fraud or other activity by Customer that adversely affects the Services, CLOUDEXT, CLOUDEXT’s network or other Customer’s use of the Services. CLOUDEXT shall be entitled to determine, at its sole discretion, what constitutes misuse of the Services and Customer agrees that CLOUDEXT’s determination is final and binding on Customer. CLOUDEXT may require, and if required, Customer shall pay, an activation fee as a condition to changing or resuming a terminated or suspended account.

2.3. EFFECT OF TERMINATION ON FEES. Upon termination of this Agreement forany reason, Customer shall be responsible for the full monthly Service Fee for the month in which termination occurs. Expiration or termination of the Agreement does not alleviate Customer of responsibility for paying all unpaid, accrued charges duehereunder.