Learn about kari’s law and ray baum’s act for hotel industry

What Is Kari’s Law

Kari’s Law is named in honor of Kari Hunt, who was killed by her estranged husband in a motel room in Marshall, Texas in 2013. Ms. Hunt’s 9-year-old daughter tried to call 911 for help four times from the motel room phone, but the call never went through because she did not know that the motel’s phone system required dialing “9” for an outbound line before dialing 911.

Congress responded by enacting Kari’s Law in 2018. The 911 laws require direct 911 dialing and notification capabilities in multi-line telephone systems (MLTS), which are typically found in enterprises such as office buildings, campuses, and hotels. The statute provides that these requirements take effect on February 16, 2020, two years after the enactment date of the law. In addition, Kari’s Law and the federal rules are forward-looking and apply only with respect to MLTS that are manufactured, imported, offered for first sale or lease, first sold or leased, or installed after February 16, 2020.

Under the statute and the Commission’s rules, MLTS manufacturers and vendors must pre-configure these systems to support direct dialing of 911 that is, to enable the user to dial 911 without having to dial any prefix or access code, such as the number 9. In addition, MLTS installers, managers, and operators must ensure that the systems support 911 direct dialing.

The Commission’s rules also implement the notification requirement of the 911 laws, which is intended to facilitate building entry by first responders. When a 911 call is placed on a MLTS system, the system must be configured to notify a central location on-site or off-site where someone is likely to see or hear the notification. Examples of notification include conspicuous on-screen messages with audible alarms for security desk computers using a client application, text messages for smart phones, and email for administrators. Source: https://www.fcc.gov/

What is Ray Baum’s Act

Ray Baum’s Act highlights the importance of geographic location in managing emergency situations. When first responders have access to a precise location they are better able to deliver emergency services, improving emergency outcomes and saving lives.

This Federal mandate is formalizing legislation already present in many states. Phone systems must transmit 911 calls to the appropriate PSAP with “dispatch able location”. For business and enterprise organizations, this information could include room, floor, or cubicle number.

Quite simply, Ray Baum’s Act ensures first responders have access to the most accurate and up-to-date location information possible, so they are better able to deliver life-saving services.

Ray Baum’s Act Requirements

All Hotel Phone System must send a dispatch able location (Your Hotel Street Address, Room Number of the Guest) with every 911 call, along with a number to call back to if necessary.

Purpose and Implications of Ray Baum’s Act

The purpose of Ray Baum’s Act Section 506 is simple: ensure dispatchers know where 911-callers are.

The implications – and what businesses will need to do – are numerous.

1. Ensure you have updated emergency locations information for all your guest room and public area telephone extension example Swimming Pool, elevator, Gym, Business Center.

2. Address both fixed and mobile services used by employees and develop an implementation plan.

3. Test endpoints and ensure the correct emergency information is conveyed using our 911 test assistance services.

4. Make sure when your any guest room or hotel extension dial 911 Frontdesk should notified with IVR Call, SMS, Email or Push Notification.

As you may know, Ray’s Baum’s Act will require 911 calls from Hotel Telephone Systems to include a “dispatchable location” to the PSAP. That means, along with street address, additional information, such as Room, Suite, Apartment number or similar must be provided to the PSAP so that Emergency Responders can quickly reach a person who needs help.

Contact CloudExt today to help you work towards your Kari’s Law Compliance and Ray Baum’s Act Compliance.

CloudExt is a leading hotel technology company is allready providing Hotel Phone System As a Service to hundreds of hotels and thousands of guest rooms. for more information visit www.cloudext.com

Why 911 is very important to any hotel?

Why hotels need E911?

In a multi-dwelling unit, it is a challenge for emergency service responders to trace which room or from which location of the building, someone has dialed 911. Several times that we found out that the hotel staff has always struggled to locate which guest is in an emergency.

CloudExt designed E911 for Hotels

We designed the system which can proactively notify the front desk and hotel staff if a guest needs any emergency help.

  • Our system designed to serve 911 calls to be the highest priority on our network to connect with the nearest 911 response service in the least span of time.
  • Whenever any guest dials 911, the same time our system notifies the front desk with a voice call that guest room xxx is in need of emergency help so hotel staff can proactively take steps to assist or even save the life of their inhouse guest.
  • We have also our 24/7 network monitoring team that monitors all systems and in case anything goes wrong, our support team can inform the hotel of the emergency.

Check out this video to learn more about our E911 Solution for Hotel

What if there is an internet outage at the hotel, will 911 still work?

Yes, it will still work. Our system comes with local survivability over the 4G mobile network. For example, if there is a hurricane of optical fiber cut and any guest room will dial 911, it will be routed via our onsite cloud controller built-in with a 4G backup line.

Free hotel phone system at a cost of phone service

What is CloudExt?

CloudExt is a cloud-based hotel phone system as a service provider. No need to buy a high-end CAPEX intensive and proprietary phone system at your property to manage your day to day hotel and guest room communication. Hundreds of hotels starting from 25 rooms to 500 rooms use our service.

How it is different from the on-premises PBX System

There are two types of phone systems, one is the analog PBX system which is installed at most of the hotels today and two is the IP PBX system. To install and maintain both system requires a high investment for any size of hotels. Apart from that, it will cost you additional expenses for upgrade and maintenance.

We have seen the excellent impact of mobile and cloud on all industries and yet still, most of the hotels are relying on outdated technology that requires high cost of investment and operation cost.

CloudExt is a complete cloud-based hotel phone system as a service that can be installed within 30 minutes at any hotel even without needing the help of a professional installer and no need to invest hundreds of dollars to get a new phone system at your hotel.

When it comes to upgrade and maintenance, it’s all software-driven system so we can remotely upgrade, fix, and maintain without the worry to change any parts or devices. Plus, we can all do these in just a few clicks.
We have installed CloudExt phone service to hundreds of hotels and saved a huge amount of their investment and even monthly service costs.

Call us today at 1 650 750 2600 or email us at hello@mycloudext.com to know more about our phone system.