Next-Gen Hotel
Phone System At The Cost
Of Phone Service
Enhance Your Hotel Guest Experience With An AI-Powered Next-Gen Cloud-Based Upgraded Phone System.
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Who We Are
Delivers Extraordinary Guest Communication Experience For Your Hotel
CloudExt is a next generation UCAAS platform specially designed for hotel industry to upgrade their guest communication technology from analog on premise system to cloud based economical & easily scalable solution.
View ProductsWhy Us
Hotel Guest Communication Simplified
FrontDesk Auto Attendant
Enhance Hotel Guest Experience With An Auto-Attendant, A Professional IVR System. This Digital Receptionist Will Offer Different Audio Greetings And Multiple Communication Options With The Manager, Concierge, Reservation, Etc., Depending On The Guest’s Input.
Unlimited Incoming / Outgoing Line
Enhance Your Professional Brand Image With No Busy Tones When Prospective Guests Call While Allowing Your Resident Guests To Make Unlimited Incoming And Outgoing Calls.
Guest Emergency Call With NG911
Impart A Secure Stay Experience For Your Guests. Cloudext Home Has An NG911-Compliant Emergency Service Feature, Equipped With On-Site Event Notification And Direct Routing To The Correct 911 Center.
Call Routing & Call Switching
Avail Hassle-Free And Resourceful Call Routing And Call Switching. This Will Dial Multiple Mobile Phones Simultaneously While Enabling Real-Time Call Transfer With Just A Single Click Of A Button.
Mobile As A Frontdesk Phone
Empower Your Front Desk Staff To Easily Leverage The Mobile App To Switch The Incoming Call Between Their Front Desk Phone And Mobile Phone While Facilitating Hassle-Free Call Transfer To The Guest Room From Their Mobile Phone.
Guest Wake Up Call Service
Level Up Your Guest Wake-Up Call Service With This Automated Feature Powered By Cloud Technology. This Allows The Guest To Schedule An Alarm From Their Room Phone And Notifies The Front Desk If They Fail To Answer The Wake-Up Call.
Features
Our USP / Key Differentiator
1 Free phone system with only monthly service costs
2 NG911-compliant guest emergency support feature
3 DIY-driven plug-and-play installation empowered with customized analog phone gateway.
4 Lifetime warranty, devoid of replacement and maintenance of future upgrades
5 Include unlimited lines and calling plans to the US and Canada
6 Hassle-free warranty and maintenance equipped with 24x7 support
What We Provide
Frontdesk Console (IP Phone)
The Hotel Voip Telephone System Solution Is Designed To Meet The Daily Telephone Communication Needs Of The Hotel (Hotel Room Customer Service, Front Desk Call, Call Transfer, Etc.), And Integrate The Phone With Other Services Through IP Voice Technology.
Guest Room Smart Telephone
This High-End Phone Will Enhance Your Productivity At Work With Built-In Advanced Applications Such As Voicemail, Call Log, Phone Status User Presence, And Parking, Just To Name A Few.
Alexa Smart Speaker
Hotels Will Be Able To Customise The Responses Alexa Gives Their Guests, Such As Nearby Restaurant Recommendations Or Pool Hours. Other Tasks That Alexa For Hospitality Can Do Include Checking Guests Out Of Their Room, Turning On The Lights Or Playing Lullabies To Help Them Fall Asleep.
Analog Phone Gateway
We have proprietary analog gateway designed with built in MQTT IOT Protocol specially for hotel industry requirements so we can provide easily dial tone into existing analog telephone.
Guest Room Analog Telephone
CloudExt support any types of guest room analog phones as well we have variety of analog phones that is required by most of brands.
Analog Fax Machine Adaptor
Our service comes with built in free efax functionality in case any customer wants to connect their inhouse fax machine they can opt for analog fax adaptor.
Door Phone or Public Area Phone
We do support door & public area phone with one touch to communication and including door lock as well rfid based access control.
Hotel Management Portal
Its a web based hotel portal helps hotel manager to manage their phone system and view reports & analytics of call records, wake up calls, emergency calls & housekeeping reports...
Mobilext (Mobile Extension For Staff)
This High-End Phone Will Enhance Your Productivity At Work With Built-In Advanced Applications Such As Voicemail, Call Log, Phone Status User Presence, And Parking, Just To Name A Few.
Guest Room Phone App With IOT
Hotels Will Be Able To Customise The Responses Alexa Gives Their Guests, Such As Nearby Restaurant Recommendations Or Pool Hours. Other Tasks That Alexa For Hospitality Can Do Include Checking Guests Out Of Their Room, Turning On The Lights Or Playing Lullabies To Help Them Fall Asleep.
Cloud Centrex Stack (Server Host)
Custom Platform Developed With Multi Tenant Architecture SIP Framework (Session Initiated Protocol) Support All Enterprise Grade Phone Service Features Mqtt IOT Integration With Voip Analog Gateway
Customer Portal (Cloud PBX)
Frontend Developed With Angular Framework Manage Extension / Devices Manage Phone Numbers / Porting Number Auto Configuration Provisioning Support Call Features (Music On Hold, IVR, Group Ring, Follow Me Etc)
Mobile Ext (Mobile App)
Voice, Video ,Text Messaging Android, IOS, Web App Group Messaging
CRM Portal
Support Portal For Customer Support Team
How we deliver
It’s Easy – Let’s Start Here
1
Pick you new number or port in your existing number to us.
2
Receive your cloud equipment and frontdesk console.
3
Just plug our equipment to internet and call our support team.
4
Unplug cable from old system & plug to our equipments and check dial tone in all your guest room.
They Solved Our Biggest Problem With 911 Calls Dialed By Guests. With Our Old System, It Was A Challenge To Locate Guests In An Emergency.
They Solved Our Biggest Problem With 911 Calls Dialed By Guests. With Our Old System, It Was A Challenge To Locate Guests In An Emergency.
FAQ
How much does it cost to migrate to the cloud from an on-prem phone system?
To find out how much moving to the cloud will cost, you can read our detailed, in-depth whitepaper on "The cost of moving hotel phone system to the cloud".
What is a cloud phone system?
A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free, easy-to-manage communication platform that is better than the traditional setup in almost every way possible.
What if my internet service fails at property?
Our System comes with local survivability and failover to 4G Volte. In case your internet fails, your guest room can still make 911 emergency calls and any outbound calls.
Does your system compliant with Kari's Law for E911?
Yes, we are fully compliant with Kari's law. Our system has a unique feature that can instantly voice call alert the front desk or the management staff with the emergency number dialed by a particular room number. Additionally, numerous guests can dial emergency number at the same time so no one gets a busy tone, you cannot imagine this with traditional phone system.
Do you offer fax service?
"Yes, we do offer fax service. We also have e-fax service available from our customer portal, from there, your staff can send and receive fax through email and though we have support of traditional fax machine, we always recommend our customer to use e-fax that saves trees and environment..
Can we transfer my existing hotel main number to Cloudext Service?
Yes, we have fast number portability service which is worry free and online. You can transfer your existing number to Cloudext yourself from our customer portal. Usually Porting can be done within 10-15 days with zero down time. For more information, please discuss with your account manager.
Can we buy US or Canada local number ?
Yes, you can buy any local number or even international number from our customer portal. Each number cost $10 per month.
What is Installation process?
If it's a replacement of your existing on-premises PBX then it's effortless. Our support team will guide you through Whatsapp or Facetime and you can install it yourself within 20-30 minutes. In case any of your guest rooms has wiring issue then you have to manage with your local electrician or maintenance person for repair. If it's a new property then you have to hire installer or you can inform your account manager and they will arrange someone to do this job at a reasonable cost.
What about after sales support?
Yes, we do have 24/7 telephonic support who can help you fix any issue over voice or video call. You can call anytime on 1-888-999-8212 for any technical support.
Do you have Elevator Phone and Door Entry Phone?
Yes, we do have Elevator and Door entry phone support with our system. If you want to purchase new phone, you can discuss with your account manager for quotation.
Does your phone line support my hotel fire panel?
Yes, we do support but we always recommend customers to buy our fire panel modem which works over 4G network so if any chance of power outage, it can still dial out with local built in battery backup available with the device. Contact your account manager for further information.
Do you have mobile app for our staff?
Yes, we do have mobile app available for your staff which can work as a mobile extension so they can call from app to any guest room or local extension and vice versa.